Refund policy

🔄 Return Policy

At MooseTop, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

✅ 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✅ Eligibility for Returns

To qualify for a return, your item must be:

  • In the same condition as received
  • Unworn or unused
  • With original tags attached
  • In the original packaging
  • Accompanied by proof of purchase or receipt

📦 How to Start a Return

To begin a return request, please contact us at:

📧 office@moosetop.store

Once your return is approved:

  • We will provide a return shipping label (if applicable)
  • You will receive instructions on how and where to send your item

⚠️ Please note: Returns sent without prior approval will not be accepted.

Return Address

[INSERT RETURN ADDRESS]

⚠️ Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

Contact us immediately if:

  • Your item arrives damaged
  • Your item is defective
  • You received the wrong item

We’ll review the issue and make it right as quickly as possible.

🚫 Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (food, flowers, plants, etc.)
  • Custom or personalized products
  • Personal care items (beauty products, hygiene products, etc.)
  • Hazardous materials, flammable liquids, or gases

Additionally:

  • Sale items are non-refundable
  • Gift cards are non-refundable

If you’re unsure whether your item qualifies, feel free to contact us before purchasing.

🔁 Exchanges

The quickest way to exchange an item is to:

  1. Return the original item
  2. Place a new order once your return is approved

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to:

  • Cancel or return your order within 14 days
  • No explanation required

Returned items must still meet the eligibility conditions listed above.

💳 Refunds

Once your return is received and inspected:

  • We will notify you whether your refund is approved or rejected
  • If approved, the refund will be issued to your original payment method within 14 business days

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund approval, please contact us at:

📧 office@moosetop.store