Shipping policy
Last updated: October 5, 2024
Thank you for visiting and shopping at moosetop.store We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information about order processing, delivery this, shipping fees, and related terms.
1. Processing Time
- All orders are processed within 1–3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few additional days. If there is a significant delay in shipping your order, we will contact you by email.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Region | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United States | Standard Shipping | 7–15 business days | Free / $5 flat rate |
| Canada | Standard Shipping | 10–20 business days | Free / $7 flat rate |
| Europe | Standard Shipping | 10–20 business days | Free / $10 flat rate |
| Australia & New Zealand | Standard Shipping | 10–25 business days | Free / $8 flat rate |
| International (Rest of World) | Standard Shipping | 15–30 business days | Calculated at checkout |
Please note: Delivery delays may occasionally occur due to customs clearance, carrier issues, weather disruptions, or other unforeseen circumstances.
3. Shipment Confirmation and Order Tracking
- You will receive a shipment confirmation email once your order has shipped.
- This email will include your tracking number(s).
- Tracking information may take up to 48 hours to become active after shipment.
4. Shipping Providers
We work with trusted logistics partners, which may include DHL, USPS, FedEx, and other carriers.
As a dropshipping store, we work with multiple suppliers worldwide. As a result, items may be shipped from different warehouse locations depending on product availability.
5. Customs, Duties, and Taxes
Moosetop.store is not responsible for customs fees, import duties, or taxes applied to your order.
All fees imposed during or after shipping, including tariffs, taxes, and customs charges, are the responsibility of the customer.
6. Lost or Damaged Items
- We are not liable for products lost or damaged during shipping.
- If your order arrives damaged, please contact the shipping carrier or our support team as soon as possible to begin a claim.
Please keep all packaging materials and damaged items before filing a claim, as they may be required during the claims process.
7. Split Shipments
For logistical reasons, items purchased in the same order may sometimes be shipped in separate packages, even if combined shipping was selected.
If this happens, you will receive a separate tracking number for each shipment.
8. Delivery Issues and Address Errors
- Please make sure your shipping address is complete and accurate at checkout.
- We are not responsible for failed deliveries caused by incorrect or incomplete addresses.
- If a package is returned to us due to an address error, the customer will be responsible for any re-shipping costs.
9. Delays Beyond Our Control
Shipping times may be extended due to circumstances beyond our control, including:
- customs delays,
- carrier disruptions,
- severe weather,
- public health events,
- or other global logistics issues.
We appreciate your patience and understanding in such cases.
10. Contact Us
If you have any questions about this Shipping Policy or your order has not arrived within the estimated timeframe, please contact us at: